Frequently Asked Questions

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization.

Deploying an IVR is a huge undertaking in any business.  When implementing an IVR, a company realizes that it can also be used for in other ways than just directing callers to the right person.  For example, you can set it up as a company directory or even answer simple questions to frequently asked questions.  An IVR in actuality starts the streamlining process of inbound calls to any company, a benefit that appears only after installation.  Here are a couple of examples of an IVR being used today.

Retail Stores

A traditional retail store, one that has a physical location, typically gets questions about store hours, directions, and returns.  An IVR can offer customers with answers to these frequently asked questions.  The solution also provides a secondary benefit of keeping the staff off the phone.

Sales Departments

Sometimes, a website cannot answer all the questions.  And when a prospective customer is calling, they have one or two questions that needs explanation before they buy.  An IVR will quickly answer the call and direct the caller to a sales specialist who can answer all the questions and ultimately take the sale, or direct back to the website.

Small and Home Based Businesses

An IVR gives a small business the perception that a company is larger than it is.  A similar service that provides the same illusion is a personalized domain.  Giving a customer a business telephone number that uses a digital receptionist is exactly the same as giving an email address with your company name on it.

And most importantly, an IVR pleasantly delights callers and leaves them with a feeling that the company they are dealing with is professional and understands that time is money.  Are you providing your customers with quick answers to their questions?