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Tag Archive for: 'Voice Over IP (VoIP)'
Selling Through Customer Service Stories

When pitching your services to a client it is always best to give them a personal experience, they want to feel comforted and reassured during the process. Besides being able to understand exactly what your customers want and need it is also good to have other items in your repertoire that will help you close …

Creative Customer Service Ideas Using VoIP

Regardless of how large or small your company is, people will want to contact you in a number of ways. Most customers expect to hear and have a person respond to them on the other side of the line; as some become frustrated at a fully automated system that prevents them from hearing that real …

Heartbleed Bug and VoIP

Recently I have heard a few security terms quite frequently like Heartbleed bug, SSL, TLS and OpenSSL. Well, what are these? In simple words, SSL: Secure Socket Layer protocol is used to encrypt data on the Internet between clients and servers using different encryption techniques. The encryption is done for the purpose of data integrity and …

How to Use VoIP on your mobile phone to make free calls.

In a world where you need to look after your money anything that allows you to spend less has to be good, right? If these savings are important to you with the ability to use your smartphone, even better! Most of us have contracts or packages that help us to make our smartphones work for …

Using Packet Analysis to Solve VoIP Issues

Sometimes when things are going crazy in a business VoIP network, it’s very hard to trace the root cause of the problem. Voice quality issues are one of the most important issues in VoIP which are very hard to locate. Packet analysis tools are a great source to identify such issues, going deeper inside network …

Bridging Gaps Between Teams Through Conference Calls

Companies that do business across multiple states are no longer a rarity these days.  In fact, there are so many companies that conduct their businesses worldwide and have so many satellite offices around the world.  These companies are all driven towards success, and that is all good.  However, the drive to success may differ per …

How To Use a Softphone to Setup a Mobile Office

We all know how important it is to have an open line of communication whenever you travel, especially when you have a business. Although businesses at times are able to run themselves, there are also those times when a decision maker needs to be at hand in order to make those crucial, strategic decisions that …

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