One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature. The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business. When …
The trend in any data service is analytics. Analytics provides the ability to create goals, measure, and analyze the goals against the data – this simple, yet effective practice is very important in today’s business landscape. Web services like Google Analytics provides a great platform for website owners and managers to create marketing goals, measure them, and adjust accordingly. …
Within the enterprise environment, it is logical to separate employees into specialized teams: sales, customer service, and technical support to name a few. Within these teams, each employee understands their role and responsibilities which ultimately means keeping the customer happy. The typical startup / small business owner wears all “hats” in the organization – from sales, support, to billing. …