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One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business.  When …

The trend in any data service is analytics.  Analytics provides the ability to create goals, measure, and analyze the goals against the data – this simple, yet effective practice is very important in today’s business landscape.  Web services like Google Analytics provides a great platform for website owners and managers to create marketing goals, measure them, and adjust accordingly. …

How to Create Company Departments for your Startup

Within the enterprise environment, it is logical to separate employees into specialized teams: sales, customer service, and technical support to name a few.  Within these teams, each employee understands their role and responsibilities which ultimately means keeping the customer happy. The typical startup / small business owner wears all “hats” in the organization – from sales, support, to billing.   …

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