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Tag Archive for: 'interactive voice response'

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business.  When …

Whether you are a small business owner working for yourself or a company with 20 employees, how are your customers being greeted when calling your organization?  Are the calls being answered on a mobile device? Or perhaps it goes to the voicemail.  Or maybe they are going to a receptionist.  Worse case scenario, they are …