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Tag Archive for: 'customer service'
Selling Through Customer Service Stories

When pitching your services to a client it is always best to give them a personal experience, they want to feel comforted and reassured during the process. Besides being able to understand exactly what your customers want and need it is also good to have other items in your repertoire that will help you close …

Creative Customer Service Ideas Using VoIP

Regardless of how large or small your company is, people will want to contact you in a number of ways. Most customers expect to hear and have a person respond to them on the other side of the line; as some become frustrated at a fully automated system that prevents them from hearing that real …

Best Practices To Use in Customer Service

Customers are the basis for every company, they are what drive their sales and help keep them afloat. If a business doesn’t have their customers they don’t stay a company very long. Which is why you will find that most companies have a customer service department, especially if they are a medium to large size …

De-stressing after an Escalated Call with a Tense Customer

Escalated calls with tense, stressed out customers can drive you to the point of screaming. These customers can be angry for many reasons even over the tiniest things, and the anger all lands on you, for answering the phone. They don’t have anything against you personally, you just happen to work for the company, and you …

The internet has made it easier for small businesses to sell their products or services outside of their traditional local city area.  It is now possible for a small business on Main Street and offer a service or product to companies on Wall Street.  This brought on the change in business mindset in a some ways. For …

The trend in any data service is analytics.  Analytics provides the ability to create goals, measure, and analyze the goals against the data – this simple, yet effective practice is very important in today’s business landscape.  Web services like Google Analytics provides a great platform for website owners and managers to create marketing goals, measure them, and adjust accordingly. …

How to Create Company Departments for your Startup

Within the enterprise environment, it is logical to separate employees into specialized teams: sales, customer service, and technical support to name a few.  Within these teams, each employee understands their role and responsibilities which ultimately means keeping the customer happy. The typical startup / small business owner wears all “hats” in the organization – from sales, support, to billing.   …