When pitching your services to a client it is always best to give them a personal experience, they want to feel comforted and reassured during the process. Besides being able to understand exactly what your customers want and need it is also good to have other items in your repertoire that will help you close the deal. One item that potential clients like to hear is current and past success stories that relate to their exact problem, want, or need, and using it can be the secret to actually getting that sale. Many people do not know what VOIP services are and it is not the standard yet. Customer service stores are important as the term VOIP sounds so technological that some clients will not want to use it, as they have the uneasy feeling that they won’t be able to use it correctly or even understand it. This will help a customer to understand something that would otherwise be alien to them.
Ideas on How to Use Customer Service Stories to Sell VOIP
There are a few ideas that are great to use when working with a client to sell them VOIP services and they are listed below. On your next meeting or sales call with a client try a few and see if they help you to close the deal better than usual.
Get to the Heart of the Matter
Clients don’t like to hear long-winded stories, more often than not they would rather hear themselves talk than hear you talk and talk and talk. So get to the point with your story quickly, always use the short and sweet stories that are relative to the client’s needs. Use points in your story that will resound with the client and leave out the minor ones.
Discover Your Clients Grievance Points
Telling a customer service story to tell one isn’t a good idea, ensuring that it is relevant to your clients grievances or needs is important. This helps them to realize that you understand that they are not by any means the only ones experiencing the issue, and they’ll perceive how their case is going to be dealt with. It is important to know your client and their problems before starting to tell your story.
Recount Reasonable Situations
People know when you’re making up stories, and this includes your clients as well. They will also know if you’re over exaggerating on certain parts in your story as well. Make sure it is a simple exact story, and realistic with a good outcome. The better your story is the more likely your clients are to trust you and make purchases from you in the long run.
Draw Attention to the Advantages of VOIP Your Client Could Benefit from Most
Regardless of what your selling point of VOIP services is such as cost savings using your VOIP versus without it, or how it offers unlimited growth potential to grow with their company. Always offer them the advantages that will benefit them most.
Ensure You Can Deliver on What You Have Promised
Telling one of a kind service stories is a good thing, however if you do so ensure that your customer understands it is such. Also, make sure they also understand if the results seem a bit unattainable assure them that they can be attained, but you can’t promise they will be.
Practice, Practice, Practice
The old adage practice what you preach is very important in this case as you want your customer to possibly become your next customer service story. By doing this, you can also become your next clients customer service story as well. Believe us they do talk, whether it be a good or a bad service, or sales call they talk about each and every one. If a client stops you in the middle of your story allow them to, then listen, answer or respond appropriately and continue the story if needed.
Remember you are there to help them be short and to the point, listen to what they need, tell the appropriate story and don’t forget to practice what you preach!