Archives

Category Archive for: 'voip'
Using Packet Analysis to Solve VoIP Issues

Using Packet Analysis to Solve VoIP Issues By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt Sometimes, when things are going crazy in a business VoIP network, it’s tough to trace the problem’s root cause. Voice quality issues are among the most important issues in VoIP, …

I’ve spent many years helping business owners with their telecommunication services.  Many of them are very resourceful and tech savvy who do everything, or at least knows how to do most tasks within the organization.  From getting sales, providing customer service, doing IT support, and sometimes, even taking out the garbage. But when it comes …

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business.  When …

12