Archives

Category Archive for: 'voip'
Using Packet Analysis to Solve VoIP Issues

Sometimes when things are going crazy in a business VoIP network, it’s very hard to trace the root cause of the problem. Voice quality issues are one of the most important issues in VoIP which are very hard to locate. Packet analysis tools are a great source to identify such issues, going deeper inside network …

I’ve spent many years helping business owners with their telecommunication services.  Many of them are very resourceful and tech savvy who do everything, or at least knows how to do most tasks within the organization.  From getting sales, providing customer service, doing IT support, and sometimes, even taking out the garbage. But when it comes …

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business.  When …

12