Business VoIP Blog

Best Practices To Use in Customer Service

Customers are the basis for every company, they are what drive their sales and help keep them afloat. If a business doesn’t have their customers they don’t stay a company very long. Which is why you will find that most companies have a customer service department, especially if they are a medium to large size …

Keep Your Productivity in Check While Working From Home

The thought of home-based work never actually crossed my mind until I started doing it. Like most of us I was usually working from an office building, the one with ridiculous amount of floors which takes several elevator stopovers just to get to a sandwich for lunch. But now, since my home is my work …

De-stressing after an Escalated Call with a Tense Customer

Escalated calls with tense, stressed out customers can drive you to the point of screaming. These customers can be angry for many reasons even over the tiniest things, and the anger all lands on you, for answering the phone. They don’t have anything against you personally, you just happen to work for the company, and you …

How to Invest In your Life

During the last decades, especially since 80’s, the word “investment” has been one of the most used in the economic world. The banks promoted the “Don’t leave your money unexploited in your bank accounts”. We aroused the need to discover new ways to increase our deposits. We spent our lives investing our money in meaningless …

Discover Creativity by Walking

Keep walking is one of the most popular quotes of last decades. Johnny Walker gained millions of dollars based on this moto. But how many of us do we actually follow it? The pace of our lives nowadays is extremely fast and “furious”. We run, run and run. No Time for loitering. From the moment …

Tell us about your business. PoppenWorks is a small web design, development and hosting company, focused on getting new and small business an online presence. Why did you start your business? I started my first business with a partner in 2003, when I was 23 years old, while building websites as a side job. That’s …

Slingshot partners with Voices.com

FOR IMMEDIATE RELEASE TORONTO ON, MARCH 15, 2015 – Slingshot, a cloud-based telecommunication service provider, announced a strategic partnership today with Voices.com, the industry-leading website that connects businesses with professional voice talent. Slingshot will leverage this new partnership to upgrade and enhance its current platform. Through the partnership, Slingshot’s users will have the ability to easily …