Business VoIP Blog

Creative Customer Service Ideas Using VoIP

Regardless of how large or small your company is, people will want to contact you in a number of ways. Most customers expect to hear and have a person respond to them on the other side of the line; as some become frustrated at a fully automated system that prevents them from hearing that real …

5 Ways Entrepreneurs Fight the ‘Anxiety Monster’

It is not at all uncommon that you find entrepreneurs with anxiety issues in today’s world. As a matter of fact it has kind of became a ‘thing’ that they tend to look stressed out. It shouldn’t come as a surprise though, since the entire life of the company, its success or failure rests solely …

5 Different Ways to Recreate Your Business This Summer

Summer is the time for relaxation, recreation, revitalization, and overall fun. However, for some small businesses it can be their downfall as clients don’t come in as often, and the overall business slows down to a crawl. There are many things that a small business can do to help re-create themselves during the summer so …

8 Tips to Help Grow Your Startup

Owning a startup can indeed be a daunting task at times. Here are 8 tips that can help you battle the most common obstacles startups face during their growth. 1. Utilize your budget to its maximum It does not matter what you are dealing in, marketing should always be at the top of your list …

5 Activities Successful People Do To Fill Up Their Free Time

5 Activities Successful People Do To Fill Up Their Free Time By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt The first thing that crosses your mind when thinking about career success is people’s actions during their working time. You contemplate their working ethics and how …

Best Practices To Use in Customer Service

Customers are the basis for every company, they are what drive their sales and help keep them afloat. If a business doesn’t have their customers they don’t stay a company very long. Which is why you will find that most companies have a customer service department, especially if they are a medium to large size …

Keep Your Productivity in Check While Working From Home

The thought of home-based work never actually crossed my mind until I started doing it. Like most of us I was usually working from an office building, the one with ridiculous amount of floors which takes several elevator stopovers just to get to a sandwich for lunch. But now, since my home is my work …

De-stressing after an Escalated Call with a Tense Customer

Learn to Destress after speaking with an Irate Customer By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt Escalated calls with tense, stressed-out customers can drive you to the point of screaming. These customers can be angry for many reasons, even over the tiniest things, and …

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