Business VoIP Blog

Essential Virtual Office Tools

Setting up your Virtual Office By Edwin J. Frondozo, Co-founder & CEO Instantly download a printable cheatsheet on spotting an email phishing attempt A virtual office is a working environment that has all the essential equipment.  Any office, real or virtual, needs a computer, a telephone, and in most cases, the internet.  Almost every new …

One of the most important benefits that a telephone system offers is the Interactive Voice Response (IVR) feature.  The IVR acts like a digital reception in which it quickly greets every caller to the company and directs the call to the right person within the organization. Deploying an IVR is a huge undertaking in any business.  When …

The internet has made it easier for small businesses to sell their products or services outside of their traditional local city area.  It is now possible for a small business on Main Street and offer a service or product to companies on Wall Street.  This brought on the change in business mindset in a some ways. For …

Whether you are a small business owner working for yourself or a company with 20 employees, how are your customers being greeted when calling your organization?  Are the calls being answered on a mobile device? Or perhaps it goes to the voicemail.  Or maybe they are going to a receptionist.  Worse case scenario, they are …

A common question that we receive with regards to our communications platform is: I use my cell phone, why do I need another phone number to pay for? This is a great point, which we usually respond with another question that goes like this: What number do you put on your website? With that, an instant realization that …

The trend in any data service is analytics.  Analytics provides the ability to create goals, measure, and analyze the goals against the data – this simple, yet effective practice is very important in today’s business landscape.  Web services like Google Analytics provides a great platform for website owners and managers to create marketing goals, measure them, and adjust accordingly. …

  We have reached the time and age in our society that we can almost communicate with anybody, anytime, and almost anywhere in the world. With the internet and mobile phones, there is little to no excuse for not being able to contact a prospective client, supplier, partner, or personal connections.  I am confident that anyone who …

1. Peace of Mind As a business owner, you should be focusing on new sales, existing clients, and employee relations.   Why worry about a technology and service that should enable you to work more efficiently. 2. No Initial Hardware Investment With traditional telephone systems, there is an initial high investment cost just to get started.  This cost …

  With the tech world gearing up for the largest trade-show of the year, the Consumer Electronics Show (CES 2013) in Las Vegas, and the rest of the world eagerly awaiting to see and hear what is in store for them with regards to new gadgets, apps, entertainment, and what is coming in the near future – …

“December 31st. 2012.  Dear Diary, it was a great year….” It is the time of year that every business owner looks back and reflects at the year that was to assess their successes, shortcomings, and lessons learnt.   With that, it is an appropriate time to take what 2012 was, and create a strategy for 2013.  As all businesses, …

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